Frequently Asked Questions

Here are some of our top frequently asked questions.

I have a charge on my card for What is this for?

Charges with "" in the description on your statement are from an online purchase, usually from an entertainment website. Make sure to consult with a family member or friend to make sure they have not made a purchase on your account.

Is Naiad Billing a scam?

Naiad Billing is not a scam. is a Trusted Online Payment Provider for a wide variety of online merchants, specializing in delivering high definition digital content. We provide safe and secure transaction services and support for our consumers.

I'm having trouble logging in to my membership. What should I do?

Our support team can assist you with any login issues you may have. Contact us at 1-866-941-3982 and we'll get you logged in.

I'm trying to sign up, but the charges are being declined.

There are a number of reasons why a charge may be declined. Please contact us at 1-866-941-3982 so that we can look into your account and help you complete your purchase.

How can I verify my account is canceled?

A confirmation email is automatically sent whenever an account is canceled. It may have been diverted by your spam filter. Please call us at 1-866-941-3982, chat with us or send us an email at if you did not receive the confirmation email.

How do I cancel my account?

We can stop recurring memberships directly, just call at 1-866-941-3982, chat or email at our customer care agents who are ready to help 24/7.

What methods of payment do you accept?

Payment methods can vary from product to product. Please refer to the site in question for more info on how you can pay.

I only signed up for a free account but still got charged.

There are multiple purchases you can make from your free account. For details on your purchase(s), call at 1-866-941-3982, chat or email at our customer care agents who are ready to help 24/7.

Naiad Billing